Today marks the start of an exciting new chapter for me and for Thought Industries. I am thrilled to join this incredible team as CEO and lead the company into its next phase of growth and innovation.
We stand at a pivotal moment, not just for Thought Industries, but for every business we serve. Customer expectations have reached new heights. The ability to anticipate needs, eliminate friction, and turn every customer interaction into value is no longer just an advantage – it is essential.
At Thought Industries, we are making that vision a reality.
AI and The Future of Customer Learning and Experience
I’ve always believed that the best businesses are the ones that put their customers at the center of everything they do. But meeting customer needs isn’t always straightforward. It requires deep insights, proactive solutions, and the ability to adapt in real time.
AI is at the heart of this transformation. It allows us to:
- Understand customers better: By analyzing data and behavior, we can anticipate what customers need before they even ask.
- Remove barriers: AI helps identify and eliminate friction, making learning and engagement seamless.
- Deliver personalized value: Every customer is unique, and AI enables us to create tailored experiences that drive real outcomes.
Through AI-powered customer learning experiences. We’ll continue delivering on our vision to help organizations transform learning, engagement, and customer success into a unified, intelligent system of growth.
A Career Built on Empowering Customers
Throughout my career, I’ve been passionate about helping businesses grow by empowering their customers. At BILL, I had the privilege of leading the launch of a category-defining financial operations platform for SMBs. At GoDaddy, I spearheaded the expansion of our EMEA business, scaling it past $500M and helping entrepreneurs succeed across the globe.
What I’ve learned along the way is that growth isn’t just about numbers – it’s about creating meaningful outcomes. It’s about helping customers achieve their goals, removing barriers to their success, and building relationships that last.
Looking to the Future
As I step into this role, I am energized by the extraordinary opportunity ahead. Together with the talented team at Thought Industries, we will continue to push the boundaries of what is possible in AI-powered customer learning. We will innovate, adapt, and deliver solutions that help businesses transform every customer interaction into an opportunity for growth.
I am also deeply committed to fostering a strong, inclusive culture where diverse perspectives drive better decisions and superior results. I have seen firsthand how culture can be a catalyst for success, and I am excited to build on the incredible foundation that already exists here.
The future of customer learning and experience is bright, and I couldn’t be more excited to lead Thought Industries into its next chapter.
