Services

Expert Support at Every Stage

A team that helps you launch and scale your learning program with confidence.

Just-in-Time Learning at No Cost

We take a holistic approach to customer education, with resources to support you throughout your journey with Thought Industries at no additional cost. Your introduction to the Thought Industries platform begins with on-demand or virtual instructor-led training in the fundamentals. Afterward, access advanced learning and certification pathways at any time in the TI academy, or speak with the TI Customer Education team during dedicated office hours. Learn from your peers in weekly educational sessions, small-group strategy roundtables, or our customer community.

Onboard with the Experts

As experts in customer learning, we know how critical onboarding is to the customer experience. Our in-house professional services team works to understand your business objectives and goals as part of our sales process, to ensure that we are aligned on onboarding needs before you make a decision or sign a contract. Once you have signed, your assigned Project Manager and Implementation Consultant will review your goals and requirements to curate a comprehensive onboarding process to ensure you are ready to launch, grow, and sustain the solution that we deliver. Onboarding services are a one-time cost for the first year of your contract.

Expert Technical Guidance

For organizations with complex ecosystems, unique workflows, or limited technical resources, we offer strategic services beyond onboarding. Our Technical Account Managers conduct hands-on workshops to configure SSO, APIs, webhooks, and reporting, and create tailored solutions for automations and third-party integrations. Choose the level of support you need to support implementation, whether it’s quarterly calls, rapid response time, or even onsite visits.

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Comprehensive Support

Give your customer-focused training an extra competitive edge with our Premium Support packages. Expedite time to resolution with live chat, fast-tracked responses for all tickets submitted, and access to our technical support team outside standard operational hours. Premium Support clients also receive priority training for new admins to boost productivity. We offer flexible pricing plans designed to fit your growth needs, including a first-year discount to help you hit the ground running.

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“I love how they onboard new clients. They do it the right way…It is intensive and goes beyond the standard approach in the industry.”

– Craig Weiss, CEO and lead analyst for The Craig Weiss Group

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