Win the budget to expand further
A provable ROI case turns your next budget review into a conversation about growth. Leadership sees how trained customers adopt and renew, so education earns expansion funding instead of defending last year’s.
LEARNING PERFORMANCE MEASUREMENT
Link learning data to business growth
Prove what education is worth and know exactly what to fix next. Start with reports that work on day one. Build the reports leadership asks for in Lens, and send learning data straight to your BI tools, with LMS reporting and analytics already built into the platform.
THE BUSINESS CASE FOR LEARNING DATA
Show exactly what your education program is worth
Leadership funds what is working. With customer education ROI data in one place, your team shows how training drives adoption and renewals, then directs the budget to the courses that need it most.
Report without the busywork
Reports run on a schedule and land in the right inboxes on their own, so nobody on your team spends Monday exporting spreadsheets. Stakeholders stay current, and your team gets that time back for their programs.
Defend every number you share
When leadership or an auditor asks what’s working, you can answer with source-backed data from the platform itself. Every figure traces back to real learner activity, so your case holds up to tough questions.
Build the report leadership asks for
Pick the exact fields, filters, and metrics your business runs on, then save the report and share it with your team. When an executive asks a question the standard dashboards can’t answer, you measure training impact on their terms instead of explaining the gap.
Questions from the board get a real answer, built from the fields and filters that match how you work.
Saved reports stay ready to rerun, so next quarter’s update never starts from a blank page.
KPIs your company already tracks become the ones your education program reports against.
Put learning data next to revenue data
Send your learning data straight into the BI tools your analysts already run, such as Power BI, Tableau, or Looker, and query it alongside CRM and product data. Customer training analytics now sit in the same dashboards leadership uses to judge revenue and retention.
Renewal and expansion trends show up alongside training activity, so the link between them is easy to see.
Analysts query the data using tools they already know, without needing a separate learning analytics platform to buy.
Leadership reviews one dashboard, which keeps training in the same conversation as every other metric.
Find and fix lessons that lose learners
Drill down to the exact lesson, topic, or question where learners struggle. Your team fixes the spot that’s failing before confusion turns into support tickets and stalled adoption.
Course edits start with evidence, since the data show which lessons or questions trip learners up.
Fewer questions reach support once a confusing topic is fixed at the source, not answered ticket by ticket.
Instructional designers spend their time on the lessons that need it, not on rewriting what works.
Deliver reports without pulling them by hand
Set a cadence once, and each report runs on schedule and lands by email with the people who need it. Stakeholders stay informed without asking for an update, and reporting drops off your team’s weekly to-do list.
Executives get the same numbers on the same day each month, which makes trends easy to follow.
Customer success managers see the latest training data before account reviews, without needing a request.
Manual exports go away, so the hours once spent building spreadsheets go back into the program.
THE FULL LEARNING MEASUREMENT TOOLKIT
LMS reporting and analytics for every question you get
Some questions need a quick baseline, while others require data from outside the course. Get standard reports on day one, compare results by audience, and also count the learning that happens off the platform.
Native reports
Track enrollments, completions, and engagement from day one, with no setup.
Panorama reporting
Break results down by client, partner, or business unit to compare them.
Engagement analytics
Follow how learners engage with your content across the whole site.
AI usage report
See how the AI features on your site are being used, all in one report.
xAPI tracking
Capture clicks, time spent, and answers inside xAPI content, beyond scores.
External activities
Count on-the-job and off-platform learning toward each learner’s record.
INTEGRATIONS
Connect the systems where your business measures success
Salesforce
Show training activity inside the accounts your CS and sales teams own.
Twilio Segment
Stream enrollments and completions into your customer data platform.
Alchemer
Collect learner feedback right when a course ends, not weeks later.
Customer stories
Don’t just take our word for it
Teams at the world’s fastest-growing companies run their customer and
partner learning on Thought Industries.
“Our goal is to provide a variety of customer experiences, all leveraging a single underlying infrastructure.”
Elizabeth Bonnell Director, Enablement & AcademiaMongoDB
“To truly drive those customer outcomes in this new stage of where our company’s at, we needed to evolve.”
Mark BanuelosSenior Manager, Education ServicesGong
“Thought Industries was at the top of my list for one reason: I knew firsthand the experience and functionality it provided, which gave me a lot of confidence.”
Travis WillardChief Product and Technology OfficerIMA
Ready to see
what intelligent
customer learning
looks like?
Speak with our team to see how smarter learning can drive growth for your business.