Launch sooner
Onboarding tracks and academy launches start when your team is ready, not when a review queue clears. Training that drives adoption and renewals starts paying back in the quarter leadership planned for.
SECURITY & TRUST
Protect your learning ecosystem
Give your legal, IT, and security teams the audits, contracts, and controls they check for, with LMS security and compliance documented in one place. Your program clears review and launches on schedule, and your customers’ data stays protected from day one
THE BUSINESS CASE FOR AUDITED LEARNING
Launch your program without a procurement stall
Security review is where many education programs lose a quarter. When LMS data security is already audited and documented, legal and IT approve faster, and your team spends that time launching courses instead of answering questionnaires.
Skip the questions
Answers are already written and audited, so your security team starts its review the day you deliver. Weeks of back-and-forth over spreadsheets turn into a short check of evidence they recognize.
Back every answer with audits
When your board, an auditor, or one of your largest customers asks how learner data is protected, you point to independently audited controls. Your answer holds up because a third party tested it.
Pass security review with audited proof
Your security team gets SOC 2 Type II, ISO 27001, PCI DSS, TX-RAMP Level 2, and HIPAA reports from one trust center, along with completed CAIQ Lite, HECVAT, and VSA assessments. Sign-off rests on independent audits, so your reviewers can approve with confidence.
PCI DSS attestation covers card payments, which matters the moment your team starts selling training.
Security policies that call for a SOC 2-compliant LMS are covered by the full Type II audit report.
Texas public agencies can use your academy, since the platform holds TX-RAMP Level 2 certification.
Clear legal review of data privacy
Thought Industries acts as the data processor for your learner data and signs a Data Processing Agreement that includes the EU Standard Contractual Clauses and CCPA commitments. Your legal team reviews terms it already knows, so privacy sign-off doesn’t hold up your launch.
European learners can join your program under GDPR, and the DPA includes assistance with responding to their data requests.
Selling your learners’ personal information is off the table, since the DPA bans it in line with CCPA.
Offboarding stays clean: if you leave, customer data is deleted within 45 days of the contract ending.
Keep learner data protected and online
Customer data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256, hosted on AWS, and covered by tested backup, failover, and disaster recovery plans. Your IT team signs off on the controls it expects, and your academy stays available as the program grows.
Weak spots get found early because certified testers attack the platform yearly, and app tests run quarterly.
Enterprise LMS security reviews have less to cover, since AWS already carries its own SOC and ISO audits.
Incidents are handled by a dedicated response team with a formal plan, so recovery never depends on improvisation.
THE FULL SECURITY TOOLKIT
LMS security and compliance controls your admins set
Certifications cover the platform, and these controls cover your instance. Your team decides who holds which role, how logins and API keys work, and who can register, so your academy meets your own security policy.
Custom roles
Match admin permissions to your org chart instead of a few built-in roles.
Strict authentication limit
Lock accounts after repeated failed logins to stop brute-force attempts.
Content security policy
Restrict which outside sources can load scripts, styles, or frames on your site.
Rotatable API keys
Swap in new API keys and retire old ones with no downtime for integrations.
Ancillary API keys
Give each integration its own key, so revoking one leaves the rest untouched.
Custom SSL certificates
Run your academy domain on your own certificate, under your own policy.
INTEGRATIONS & Extensions
Connect the systems that keep access and data under control
SSO
Sign learners and admins in with the identity provider your IT team runs
Integrity Advocate
Verify who takes each exam, so the credentials you issue hold up.
Webhooks & SFTP
Move bulk data on a schedule over SFTP instead of emailing spreadsheets.
Customer storiesDon’t just take our
Don’t just take our
word for it
Teams at the world’s fastest-growing companies run their customer and
partner learning on Thought Industries.
“Our goal is to provide a variety of customer experiences, all leveraging a single underlying infrastructure.”
Elizabeth Bonnell Director, Enablement & AcademiaMongoDB
“To truly drive those customer outcomes in this new stage of where our company’s at, we needed to evolve.”
Mark BanuelosSenior Manager, Education ServicesGong
“Thought Industries was at the top of my list for one reason: I knew firsthand the experience and functionality it provided, which gave me a lot of confidence.”
Travis WillardChief Product and Technology OfficerIMA
Ready to see
what intelligent
customer learning
looks like?
Speak with our team to see how smarter learning can drive growth for your business.