Turn completions into renewals
Customers who reach competency sooner adopt more of your product, and that usage shows up at renewal and expansion time. Your education program becomes part of the revenue conversation.
LEARNER ENGAGEMENT
Deliver personalized dynamic learning
Run live sessions, adapt every path to what each learner knows, and certify what they can do, all in one learner engagement platform. Your customers finish what they start, reach competency sooner, and use your product more often.
THE BUSINESS CASE FOR ENGAGED LEARNERS
Engaged learners become customers who renew
When your customers finish their training, they reach competency sooner and use more of your product. Your team can help them succeed with personalized paths, live sessions, and automated follow-up, without adding people to run it.
Grow learners, not headcount
Automated nudges, due dates, and adaptive paths handle the follow-up your team used to do by hand. You support far more learners with the same team, and nobody spends Friday chasing completions.
Keep every credential current
Certification management with expiration dates and recertification triggers flags lapsing credentials ahead of time. You close compliance gaps before an auditor or a customer finds them.
Give every learner question a cited answer
Conversational AI Learning lets your customers ask questions the way they think and get cited answers from your articles, PDFs, SCORM files – including video – every time. They find help by describing what they’re trying to do, so fewer learners stall mid-course or open a support ticket.
Intent drives the match, so customers who don’t know your product’s vocabulary still get the right answer.
Videos, PDFs, articles, and SCORM courses all feed the same answers, so no content you’ve built sits unused.
Enable agentic actions, like discovering a course in conversation and enrolling without ever leaving the chat.
Run live training you can actually measure
Live sessions are often where your learners engage most, yet many customer training software setups can’t track them. Event Manager supports in-person and virtual instructor-led training with built-in registration, capacity, and attendance tracking, so every session counts in your data.
One record covers live and self-paced training, so each customer’s full progress sits in a single view.
Full sessions still capture demand, with open seats automatically offered to waitlisted learners.
Instructors keep the conferencing tool they already use, and attendance syncs automatically.
Test and certify what customers know
Build quizzes and exams with scoring, attempt limits, and pass marks, then issue certificates automatically when a learner passes. You get proof that your training works, and your customers get a credential they can show.
Passing means something: set the scoring, attempt limits, and thresholds that reflect real skill.
Assessments ship with the course, since AI drafts quiz questions from lesson content for your team to edit.
Certificates go out automatically, and recertification kicks in before a credential lapses.
Keep programs on track without the chasing
Send automatic reminders at enrollment and before due dates, and route each learner’s progress to their manager. Programs finish on schedule without anyone on your team chasing learners by email.
Reminders go out automatically at enrollment and before deadlines, with no one drafting emails.
Every assigned program gets a real due date, and a quick view shows who’s on pace and who’s overdue.
Partner and customer managers see their team’s progress automatically, so accountability sits with them.
THE LEARNER ENGAGEMENT TOOLKIT
One learner engagement platform, every tool you need
Your audiences don’t all engage the same way, so you get more than one way to keep them coming back. Mix competition, community, and instant answers, and deliver it all in each learner’s language.
Gamification
Add points, badges, and leaderboards that bring learners back on their own.
Communities
Give your learners a place to help each other between courses.
Multi-language
Deliver the platform and your courses in each learner’s own language.
Award claiming
Turn every earned certificate into a moment your learners notice.
Personalization
Provide a “right for me experience” to every single customer.
Conversational AI
Answer learners’ questions instantly with sourced replies from your content.
Course due dates
Put a deadline on a single course, tracked separately from the full program.
Multi-page certificates
Issue certificates with a transcript or appendix when one page isn’t enough.
Annotations
Let learners highlight and take notes inside lessons to revisit later.
INTEGRATIONS
Plug in more ways to keep your learners coming back
Credly
Turn completions into verified badges your customers share on LinkedIn.
Bongo (AI Coaching)
Add video role-play practice with AI or peer feedback inside a course.
Integrity Advocate
Verify who’s taking the exam, so every certification you issue holds up.
Customer stories
Don’t just take our word for it
Teams at the world’s fastest-growing companies run their customer and
partner learning on Thought Industries.
“Our goal is to provide a variety of customer experiences, all leveraging a single underlying infrastructure.”
Elizabeth Bonnell Director, Enablement & AcademiaMongoDB
“To truly drive those customer outcomes in this new stage of where our company’s at, we needed to evolve.”
Mark BanuelosSenior Manager, Education ServicesGong
“Thought Industries was at the top of my list for one reason: I knew firsthand the experience and functionality it provided, which gave me a lot of confidence.”
Travis WillardChief Product and Technology OfficerIMA
Ready to see
what intelligent
customer learning
looks like?
Speak with our team to see how smarter learning can drive growth for your business.