Plug in the product knowledge you already have. Lens knowledge agents resolve disagreements between your sources, so every customer and AI agent gets the same trusted, accurate answer in your product, help center, academy, or AI tool of choice.
“We’re excited to put Lens to work. We maintain control over the information being surfaced while also learning from the questions customers are asking. It gives us a much clearer picture of what customers need, where they’re getting stuck and how we can help them get more value from our products.”
“With a diverse family of brands, unifying the user experience has been a lofty goal. Lens is the impressive tool we’ve needed to finally solve this. Plus, the fact that it supports our outbound reach is a huge win – it’s like injecting a turbo boost into the SEO gains we’re already seeing.”
Your docs say one thing, your help center says another, and an AI tool tells your customer a third.
Lens fixes the knowledge behind every answer, not just the answer.
Lens knowledge agents find contradictions across your sources and resolve them before customers see them.
Customers get the right guidance when they need it, in the format that works for them: a quick answer, a walkthrough, or a video. It’s the same in every channel, so there’s no reason to open a ticket.
When customers ask ChatGPT, Claude, or Gemini, your trusted guidance is what those tools can find and cite.
When one source changes, Lens finds every answer it just made wrong and fixes it, or sends it to the right owner with a draft fix. Nothing changes silently.
Spot contradictions across every source.
Fill gaps from the questions customers actually ask.
A prospect, a customer, and your support rep can ask the same question, and each gets the answer that applies to them. Confidential information, like other customers’ terms or internal pricing, stays protected.
Answers based on who is asking.
Confidential information stays protected.
Lens doesn’t wait for the question. When a customer keeps hitting a plan limit, Lens shows what the next plan solves. When a prospect shows buying intent, Lens offers the right next step.
Suggest the right plan when a customer outgrows theirs.
Show onboarding tips and next steps on the page before anyone asks.
Lens tracks every answer from its source to what happened next. Connect your help desk, CRM, and billing to see which answers prevented tickets, moved deals, and protected renewals.
Every answer traced to its source.
See which answers stopped a ticket, booked a meeting, or led to an upgrade.
Put your own value on each outcome, like your cost per ticket.
Connect what you already use and add Lens to your site with one line of code. No developer project.
Connect your academy, Zendesk, docs, Notion, and more. Salesforce, HubSpot, and Intercom coming soon.
Add Lens to your website or product with one line of code.
Answer in Slack and Teams, offline at events, and on devices (coming soon).
Better with Academy
Your academy becomes a trusted source for Lens. And when a quick answer isn’t enough, Lens sends customers to the right course.
Connect the places your knowledge already lives. Lens keeps it current and gives your customers and their AI agents the same accurate answer in your product, your help center and the AI tools they already use. Start free, and upgrade when you need more sources, more interactions or frequent syncs.
See Lens working on your own public content. Connect your website and PDFs and add a widget, with no time limit.
Put accurate answers in front of a growing customer base. Connect your core sources and keep them current every week.
Keep every answer current when your content changes daily. More sources, more interactions and room for your team.
For complex products, many systems and high customer volume. Limits, support and terms sized to your business.
Speak with our team to see how smarter learning can drive growth for your business.
