Creating Digital Foundations for Scale
In 2019, ZoomInfo onboarded the Thought Industries Customer Learning Cloud, a customer learning platform that was built from the ground up for customer education. Now they could analyze foundational customer success metrics. As well as deeper product adoption, Tom’s team were tasked with improving the number of trained accounts and completion rates. With the ability to personalize at scale, these goals were met in a fraction of the predicted time-frame.
“Almost everything that we do is as a result of us having the Thought Industries technology, which was not available in any other LMS that we have looked at — and I looked at 35! All 30,000 of our customers are signed up to Panorama, where we can provide them with their own bespoke training across all products. For enterprise customers, we can create co-branded courses inside Panorama, and we can log into our executive dashboard where I can view all the data in a snapshot, and see who has been trained and what they’ve done.”