Customer Journey: Your Pathway to Success Today and in the Future

Partner with Thought Industries to maximize your investment and reach your goals.

It All Starts With Your Success Plan, the Foundation of Our Customer-Centric Approach

  • Defined in the sales cycle, your Success Plan is your solution road map, owned by your Customer Success Manager (CSM), that evolves as your business needs change
  • Goals are aligned with your key business outcomes
  • The Success Plan is used as the performance scorecard for measuring our joint success

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We Understand Your Business, and Partner With You Throughout Your Journey

  • Your CSM is assigned even before you sign the sales agreement; is engaged from onboarding, and stays with you for the length of your engagement
  • CSMs manage similar types of accounts, and bring their wisdom and experience from customers who have addressed similar challenges
  • Your CSM is the field general who brings you the best of TI to enable your ongoing success

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Support has been excellent. Our Customer Success Manager has been our champion at Thought Industries. Combined with the CEO and Director of Product, we’ve been working with real rock stars who understand our business needs.”

Mike van Buren
VitalSmarts

Our Dedicated Services Team Accelerates Time-to-Value

  • Flexible service models to meet all needs and budgets
  • Value added services for our existing customers
  • In-house team that are TI experts and know our world-class tech stack inside and out
  • Proactive teams to help configure applications to achieve business outcomes based on a visionary product roadmap and thought leadership

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Focused Technical Success and Support Teams are There When You Need Them

  • Weekly, live online ‘Office Hours’ sessions hosted by Tech Success and Professional Services
  • Just-in-time technical resources to solve any challenge
  • Technical success and support for unique use cases
  • Premium Support offering for deeper services

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