Put Your Customer at the Heart of Your Software & Technology Business

It’s more than education. It’s a way of growing together.

Supercharge your Customers with Effective Education

Prioritize engaging training to increase customer satisfaction, reduce support tickets and churn, improve product adoption, generate revenue, and help them succeed.

Strengthen your customer relationships with modernized onboarding to achieve faster time to value with a platform that is purpose-built for customer education programs.

Personalized and branded experiences with collaborative tools
Provide content for in-person, on-demand, Instructor-led or hybrid learning
Categorize learners by role, organization or expertise and leverage analytics

Do More With Training

Rely on Thought Industries to connect, customize, and analyze your training.

Learner Engagement

Clean, simple and easy to use. Improve product adoption with better training to increase user activation and decrease churn with a platform that makes learning fun and easy
Scale Onboarding

Create and deliver academies with great UI and UX for admins, learners and content creators to make customer onboarding a breeze
Customize

Curate personalized content, strategies, and experiences by segmenting learners to support your different audiences
Centralized Solution

Consolidate multiple, fragmented tools and systems build content at scale and deploy your training to internal teams, customers, and partners on a single platform
Data & Insights

Measure business impact, track key customer success metrics, and evaluate content with our analytics and integrations

Build engaging experiences learners will actually love

Save time, reduce information overload, and engage your audience with the leading customer learning software. Improve product adoption, drive customer engagement, and decrease churn through scalable customer training.

We want to provide a holistic learning experience for our learners which includes content, certification, knowledge checks and hands-on labs. Helium allows us to bring in learner progress data into the Ti Dashboard from other technologies that are integrated with Thought Industries. The Dashboard is key to keeping learners informed and to continue learning with us.”

Raghu Viswanathan, Vice President of Education, Academia and Documentation

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We now have the ability to integrate learning with defined outcomes and can leverage the platform to correlate learner data to these outcomes. For example, it is powerful to see the impact learner engagement has on Customer Satisfaction scores (CSAT).

Melissa VanPelt, Vice President, Customer Education & Advocacy

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