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Webinars

Past Webinars

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How to Keep Customers from Falling Off A Cliff

hosted by Barry Kelly

Guest: Pat Durante, CEdMA

FACT: Organizations that offer customer training to increase engagement and reduce churn. But, where do you start? What resources do you need? How do you measure results? Watch this webinar to get all your questions answered.

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Great Customer Training Requires the Right Technology Stack

hosted by Barry Kelly

Guest: Claude Werder

During this webinar, Claude Werder, Principal HCM Analyst at Brandon Hall Group, and Barry Kelly, CEO of Thought Industries offer their insight and experience on the best way to build technology stack for your customer learning platform.

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Customer Training Requires the Rigth Technology Fit
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Strategies for Pricing Customer Training

hosted by Barry Kelly

Guest: John Leh, Talented Learning

The more your customers use your product or service to accomplish their business goals, the more they value your partnership. But, should you charge your customer for training? And when? Watch this webinar to get expert insight on this hot topic from John Leh, Lead Analyst at Talented Learning.

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Should You Charge for Customer Training?
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Measuring the ROI of Customer Training

hosted by Barry Kelly 

Guest: Claire Schooley

In this webinar, Claire Schooley, principal, and long-time Forrester analyst specializing in workforce growth and development alongside Barry Kelly, CEO of Thought Industries you’ll learn the benefits of disrupting your current customer training strategy to focus on measurement -- resulting in scalable business outcomes.

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hosted by Barry Kelly 

guest: "Churn Whisperer," Greg Daines

Customer Success and training are reshaping how people learn and businesses deliver value. However, the formula for the perfect onboarding experience remains elusive. In order for customers to be successful, education is critical throughout their lifecycle.

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Sales Engineer KJ McGowan

Hosted by KJ McGowan

Defining how your organization streamlines and scales the online training of B2B customers and your extended enterprise is critical to go-to-market product strategy. Join KJ McGowan, Sales Engineer at Thought Industries on May 31 at 2 PM ET for a 30-minute demonstration of Panorama. 

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Transform Your Online Learning Business with Content Licensing
CEO Barry Kelly

Transform Your Business and Online Learning Strategy With Custom Learning Paths

Hosted by Barry Kelly

The objectives of any online learning course must be an integral part of the learner experience and make their way into your overall go-to-market product strategy. Join Barry Kelly, CEO of Thought Industries on May 24 at 2 PM ET for a 30-minute demonstration of Learning Paths.

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Transform Your Business and Online Learning Strategy With Custom Learning Paths
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Driving Customer Success with Valuable Online Learning Strategies

Hosted by Barry Kelly

Acquiring, onboarding, and retaining new and existing customers is required for the success of your business. However, identifying the best way to engage and educate customers at key points across the relationship lifecycle often comes with several hurdles—resulting in decreased product adoption and low customer satisfaction.

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Online Learning For Customers: Educating Your Greatest Asset

Hosted by Barry Kelly

In this, CEO Barry Kelly discusses online learning strategies for driving meaningful results throughout the customer relationship lifecycle for an online learning business. From developing a more effective onboarding process for new customers to increasing product adoption for existing customers, Kelly explains how to create a more engaged, educated and active customer base.

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Seizing the Online Learning Revenue Opportunity

Hosted by Barry Kelly

Guest: Roberta Muller

Watch Barry Kelly, CEO of Thought Industries, and Roberta Muller, SVP of Product Development at Northstar Group Travel, discuss in this recent webinar how organizations can take advantage of online learning as a way to drive real revenue. Also, learn why Northstar chose Thought Industries and how they are currently leveraging the platform.

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Paving the Way to a Profitable Learning Business

Hosted by Barry Kelly

Guest: John Leh

John Leh, CEO and lead analyst at Talented Learning, and Barry Kelly, CEO and Co-Founder of Thought Industries, joined forces in a recent webinar to discuss how to create a profitable learning business. Listen as Leh and Kelly address strategies surrounding monetization, business models, content creation, content distribution and technology options.

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