Newton Institute Reduces Time and Cost Investment


About Newton Institute

The Newton Institute, based in southwestern Pennsylvania, is one of three Newton family companies including Aspirant (formerly Newton Consulting), a global management consulting firm, and Newton Talent, a professional recruiting firm.

Co-founded by best-selling author and thought leader John Stahl-Wert and serial entrepreneur and Serving Leader practitioner Rick Newton, the Newton Institute provides practical, hands-on leadership development services to business, education, government, and non-profit organizations worldwide.

Central to the organization's Serving Leader Model is a tool called the Serving Leader Compass. This compass answers four fundamental questions all leaders and organizations must ask:

  • Who am I?
  • How will I operate?
  • What am I going to do?
  • Why am I doing it?
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The Problem

Before launching their online program, Newton Institute offered their learning in-person only to high-level management. The course ran for 6 months and learners met one time per month in a specific geographical location.

“What we found was that there was a lot of barriers of entry for this kind of learning program,” said Josh Newton, Senior Training Consultant & Technical Marketing Manager at Newton Institute. “Most notably, these kinds of learning programs were very expensive and time consuming.”

Course Example

Theirflagship course, “The Serving Leader Model” introduces learners to “The 5 Actions of the Serving Leader Model.” The Serving Leader Model is based on the concepts in the best-selling book, “The Serving Leader: 5 Powerful Action to Transform You, Your Team, and Your Community,” by John Stahl-Wert and Ken Jennings.

The course has 10 sections, starting with a short orientation and an introduction to The 5 Actions. Learners then progress through course sections exploring their personal leadership journey and learning how to apply each of The 5 Actions to their daily work. The course concludes with a personal breakthrough exercise, and then a commencement.


In order to attend an in-person learning session, learners needed to give up at least one work day per month for six months—more if they were traveling to the geographical
location from far away. “Time is the most valuable thing for these upper management professionals,” Newton explained. “Being away from the company was the most significant
investment they were making.” Hosting the in-person training in a specific geographical
location also provides some issues for Newton Institute on the supply end of things. All in all, moving the course online made it more scalable while also removing the time and financial barriers.


“We are using the the initial master course design and build as the foundation and springboard for a number of commercial course offerings that are getting traction and raising excitement in the marketplace,” says Myers. The flexibility, leading-edge technology, and on-line training experience embedded in the Thought Industries platform is significantly aiding Newton Institute in reacting to their markets and quickly building out solutions.

Since launch, a handful of learners have gone through Newton Institute’s flagship online course, “The Serving Leader Model.” Learners shared positive feedback about the learning platform and its ease of use, but what they miss is the ability to interact with the instructor live. To alleviate this pain point, Newton Institute plans to make live video conferencing a part of the course using Skype, Zoom, or a similar video conferencing tool.

A few months after launching, Newton Institute added more courses to their online learning lineup:

  • "The Serving Leader Model for Facilitators"
  • "Discover Your Design, Unlock Your Potential"
  • "The Serving Leader Model for Education"
  • Additional specialized facilitators and student guides
"Time is the most valuable thing for these upper management professionals. Being away from the company was the most significant investment they were making."

Josh Newton
Senior Training Consultant & Technical Marketing Manager, Newton Institute

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