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Customer Training

Deliver ongoing training for your products

Leverage interactive and engaging online learning experiences to ensure your software and tech customers get the most out of your product offerings, at all points in the customer lifecycle.

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Support the entire customer learning lifecycle

Redefine the way you train, inform, and empower your customers by leveraging the power of online learning.

  • Support continuous product education for customers
  • Drive improved product usage and new feature adoption
  • Offer user certification for product mastery

Begin to realize the benefits of a well-educated customer

Measure improvements across to various customer satisfaction data points to optimize the customer experience. 

  • Increased customer satisfaction
  • Reduced churn
  • Reduced customer support cost

Powerful customer learning features and capabilities


Curated Learning Paths

Control, distribute, and monitor the learner's experience as they move through multiple pieces of content.
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Engagement Tools

Use discussion boards and personal or group emailing to better engage learners with real-time communication.
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In-App Training Dashboard

Embed in-context training within your software, so users can learn without ever leaving your application.
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Software Embed

Embed your software inside the learning platform to offer exercises and step-by-step product training.
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Case Study: How to Scale Your Onboarding from 12 to 12,000

Onshape's project team knew they had to deliver an exceptional user experience their customers would embrace. As David Katzman, Vice President of Strategic Accounts and Business Development explains, “One of the challenges of bringing a new product to market after 25 years is that we face a very entrenched market. So, one of the big obstacles we need to address is onboarding, or bringing people up the learning curve as fast as possible so that they can use our software effectively.”

 

READ THE CASE STUDY

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"We were looking for a flexible, modern, online learning delivery technology—and out of all of the off the shelf solutions, Thought Industries was the best."
Ed Thompson - Director, Uptimize

Ed Thompson
Director, Uptimize

Explore the Customer Learning Platform »

The fastest way to an educated customer