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The fastest way to an educated customer

Guide your customers to success and create fans for life.
Introducing the Customer Learning Platform.

Deliver faster, more economical customer training 

Onboarding, training, and product support are time consuming and difficult to scale. Streamline the online experience and automate your customer onboarding. Deliver continuous education and updates and measure and optimize the customer journey.

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Improve customer success and satisfaction

Measure engagement, track progress and performance, and receive real-time feedback to uncover actionable areas to improve the customer education experience.

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Modernize the software and tech education experience

Leverage engaging, interactive online learning—from onboarding to advocacy—to ensure your software and tech customers get the most out of your product offerings.

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Discover new revenue generation opportunities

Leverage the most powerful and comprehensive suite of monetization tools in the market to offer premium content, service packages, subscriptions, licensing, up-selling and cross-selling.

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Powerful customer learning features and capabilities

Customer Portals

Deliver dedicated portals for special customers and unique customer groupings easily and at no additional cost.
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Integrated Authoring

Integrated tools eliminate the need for third-party authoring tools and make content creation fast and easy.  
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In-App Training Dashboard

Embed in-context training within your software, so that users learn what they need to know without ever leaving the application.
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Certification Engine

Built-in certification engine eliminates complexity, making the certification process easy to manage, update, and document.

Software Embed

Embed your software inside the learning platform to offer live exercises and step-by-step product training.
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Panorama for Licensing 

Use Panorama to license content, segment groups, and manage many multi-tenant enterprise customers from one instance.
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Fully White-Labeled

Create a perfect complement to your look and feel with seamless brand-matching of your apps and website.
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Seamless Integrations

Robust set of integrations with critical and widely used platforms such as Salesforce, Citrix, Adobe, Marketo, and Hubspot.
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Powerful Commerce

Take commerce to a whole new level with subscriptions, bundling, taxation, licensing, service sales, up-selling, and cross-selling.
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For-profit Learning
Customer Training
Customer Onboarding

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Case Study: How to Scale Your Onboarding from 12 to 12,000

Onshape's project team knew they had to deliver an exceptional user experience their customers would embrace. As David Katzman, Vice President of Strategic Accounts and Business Development explains, “One of the challenges of bringing a new product to market after 25 years is that we face a very entrenched market. So, one of the big obstacles we need to address is onboarding, or bringing people up the learning curve as fast as possible so that they can use our software effectively.”

 

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"Our self-paced training courses are aimed at customers who are experienced engineers and designers with high expectations and tight time constraints. We evaluated several learning management systems and found Thought Industries to be by far the most professional-looking and intuitive platform. Our customers frequently praise the thoroughness and ease of the Onshape onboarding process, and candidly, Thought Industries deserves a lot of the credit."

—David Katzman, Director of Strategic Initiatives, Onshape

"We chose Thought Industries because the platform enables us to easily build out customized learning programs with simple drag and drop functionality, but is also powerful enough to reach a global audience."

—David Suzuki, CEO of Bio-Therapeutic

"Thought Industries has given us the platform to support big organizational improvements. The better customer service we provide, the better we, and our customers, perform. So, that's why we chose the Thought Industries platform. It could easily keep up with our demand for content and help us offer the best customer support training, in a uniform and efficient way."

—Celeste Hernandez Revelli, Director of Financial Planning, eMoney Advisor

"We looked at over 35 LMS providers, but we wanted a partner who could give us the flexibility needed to both scale, and provide customized and mobile-friendly learning experiences."

—Valerie Kisiel, Chief Executive Officer, Innovative Educators

"As the needs of our audience are constantly changing, it’s critical that we’re ahead of the game. Partnering with Thought Industries will allow us to create an online learning roadmap that will meet the content demands of our audiences today and years from now."

Roberta Muller, Senior Vice President Product Development, Northstar Travel Media

Discover a new way to educate and train customers