New hire is part of the company’s continued investment in people and technology to deliver an outstanding customer experience
Boston, MA, (June 8, 2018)– Thought Industries, one of the fastest growing online learning Software-as-a-Service (SaaS) companies, is proud to announce the addition of Samma Hafeez as Vice President of Customer Success.
A seasoned Customer Success leader, Hafeez will head the Customer Success efforts to accelerate the company’s rapid growth. Previously, Hafeez served as Senior Manager, Client Success and Operations at CloudCare. Prior to that role, she was Senior Manager Customer Success - Enterprise at BrightEdge and Senior Research Associate - Women's Health at the Massachusetts Institute of Technology’s Poverty Action Lab.
“From day one at Thought Industries we have put our customers first. With our growth, we wanted to bring on a senior leader with a strong track-record in SaaS Customer Success,” says Thought Industries CEO Barry Kelly. “Samma's experience, creativity, and thought leadership is second-to-none. I know she will have an enormous impact on the future of our business.”
Hafeez brings more than a decade of experience to Thought Industries, leading and scaling industry-recognized teams in the delivery of technology and services around the world. She spearheaded key corporate restructuring initiatives and managed multi-million dollar Fortune 100-1000 portfolios at high-growth, venture-backed enterprise SaaS companies in healthcare and marketing.
Hafeez’s track record includes achieving 100% gross annual retention two years in a row and building a formalized customer onboarding and certification program to enhance product utilization and reduce churn. While at CareCloud, she designed and executed a champion reference program to improve sales velocity and drive marketing leads. At BrightEdge, Hafeez founded a corporate social responsibility (CSR) initiative to foster employee engagement and social impact, and also owned several critical optimization initiatives focused on driving renewals and upsells along with increased customer satisfaction.
"Thought Industries offers unrivaled value to customers with a beautiful and intuitive cloud-based learning solution that drives immediate ROI and time-savings,” says Hafeez. “I am thrilled to join the company at its Boston headquarters at this stage in our growth to deliver a world-class experience to our clients."
About Thought Industries
Thought Industries powers the business of learning with their industry-leading platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively scale their business and engage with customers across their entire lifecycle. All from one, robust platform.