Thought Industries Redefines Customer Experience with Knowledge Center Updates

Chris Carragher
Feb 5, 2019 12:18:00 PM

BOSTON, MA, February 5, 2019 -- Thought Industries, one of the fastest-growing online learning platforms, launched the company’s new and improved Knowledge Center today. The online learning hub, which offers a diverse catalog of instructional content, is designed to help customers use the company’s technology to achieve business outcomes and drive growth.

According to Barry Kelly, CEO of Thought Industries, the updates to Knowledge Center marks a milestone and strengthens the organization’s ability to grow and scale to meet the needs of customers.

“Knowledge Center allows our customers to learn what they want when they want it,” explained Mr. Kelly. “Our new learning portal now features an embed widget that personalizes the learning experience. Combined with support from our Customer Success team, our Knowledge Center allows us to double-down on our commitment to our partners’ success while improving our customer experience.”

The new and improved Thought Industries Knowledge Center comes at a time when companies in virtually every industry are looking for ways to strengthen customer loyalty and reduce churn.

“There are plenty of statistics that support the need for companies to improve engagement at every step of the customer lifecycle," added Mr. Kelly. “We believe that customer training is critical to our customers’ success. We’re confident that our Knowledge Center will help our company as much as it helps our customers.”

The Knowledge Center platform was developed using feedback from users like Dee Kerr from Carbon 3D.  Kerr, who participated in a beta test, noted, "Knowledge Center’s updated training courses and documentation provide a comprehensive overview of the technology, is easy to use and will help Ti customers get their platform up and running quickly."

Currently, the Knowledge Center offers customers courses on topics that include platform configuration, course authoring, course design, eCommerce, and integration. The company is developing new learning paths and plans to roll out new courses on an ongoing basis.

Thought Industries customers can access the Knowledge Center through their Administrator's dashboard.

To learn more about the Thought Industries Knowledge Center, or to schedule a media interview, please contact Alyssa Azevedo at Alyssa.Azevedo@ThoughtIndustries.com.

About Thought Industries:

Thought Industries powers the business of learning with their industry-leading platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively scale their business and engage with customers across their entire lifecycle. All from one, robust platform.

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