Everyday, our team works closely with our customers to help them create next-generation learning experiences for their business. While walking a mile in their shoes, we’re able to gain valuable insights that improve our technology and add value to our partners — every step of the way.
As part of our ongoing commitment to our customers’ success, our team created the Thought Industries Knowledge Center.
This learning hub is designed to help our community advance their understanding and use of our learning technology. Through this offering, our goal is to help our customers shorten the time it takes them to achieve their business objectives.
To get a better understanding of this platform, we asked Barry Kelly, CEO of Thought Industries, to elaborate on the significance of the Knowledge Center launch, and what it means to our customers.
Q. Why is Knowledge Center such an important step for Thought Industries?
BK: As our company continues to evolve, we want to ensure that our customers continue to get the support they need to use our technology and discover new ways to grow their business. Knowledge Center serves as an extension of our Customer Success team and is designed to help our customers get the help they need when they want it. From micro learning to on-demand courses, packed full of videos, interactions and how-tos, Knowledge Center is a powerful way for customers to have the most up-to-date best practices to get the best value for our technology.
Q. What can users expect from Knowledge Center?
BK: Inside Knowledge Center, our customers will find a catalogue of diverse content ranging from learning pathways and courses to short format micro-learning, resources and downloadable assets. As part of our launch we’ve included some key content like step-by-step instructions on how to configure your site, and a best practices section on design and authoring (to name a few).
Q. How will Knowledge Center help transform the customer experience?
BK: As Knowledge center expands there will be customer certification programs, live webinars and a host of new training programs that are designed to help customers at any stage of their lifecycle with our technology. While we will maintain a high-degree of one-to-one communication with our customers this is a great way to offer more to our customers any time day or night, across the globe. We are tremendously proud of it and excited for all the possibilities.
If you’re a Thought Industries customer, you can access Knowledge Center from the manager dashboard. Have a question about Knowledge Center? Contact our Customer Success team.