Powering the business of learning


How to Scale Customer Education

Taking Customer Training Beyond the 'Classroom'

Are you struggling to train customers, drive product adoption and support increasingly complex training needs without bringing your team to its knees? Is it possible to achieve the perfect mix of on-demand and in-person training in a profitable way?

Hear John Leh, CEO and Lead Analyst at Talented Learning, Brittany Tamul, Director of Customer Success at ArrowStream, and Barry Kelly, CEO at Thought Industries, as they share successful strategies from high-growth companies.

You’ll walk away with practical, realistic tactics to scale customer training:

  • Best practices from ArrowStream, who built a blended learning ecosystem that decreased expensive ILT training and reached an amazing 80% of users
  • Guidelines for finding the perfect content mix of self-paced, virtual and in-person training·       
  • Strategies for educating customers more effectively at every stage in the relationship and measuring the impact on the business     
  • Advice on how to choose a technology foundation that efficiently serves diverse audiences and fluctuating demand

Download the Replay!

The Speakers

John Leh
John Leh
CEO & Lead Analyst


Talented learning logo


Barry Kelly - 2018 - 450x450px
Barry Kelly




Brittany Tamul
Director, Customer Success


thought industries - client logo - arrowstream - color - 400 x 400 px