BOSTON, MA (August 08, 2018) - Thought Industries, one of the fastest growing online learning SaaS companies, today announced the launch of CustomerGauge Academy by CustomerGauge, a Software-as-a-Service platform that helps clients improve and monetize the customer experience. The platform automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.
CustomerGauge Academy was developed by CustomerGauge with the mission to use e-learning to educate their clients and other like-minded professionals on the best practices associated with a high performing Net Promoter® program.
“The launch of CustomerGauge Academy distills down our learnings from over 20+ years in the enterprise Net Promoter space into a rich online learning experience,” comments Director of Marketing at CustomerGauge, Ian Luck.
CustomerGauge will utilize the Thought Industries Customer Learning Platform™ to focus and scale their efforts. With years of extensive experience, and a robust content library, CustomerGauge Academy provides an opportunity for others to leverage these key customer insights and monetize their experience programs. The certification programs deliver various modules and quizzes that guide learns from Net Promoter® 101 to advanced tactics and strategies.
“The implementation of CustomerGauge Academy has surpassed our expectations,” says Ian Luck. “The Client Success team at Thought Industries has done a phenomenal job working with our internal team to get this initiative live in record time. We now have a world-class executive education platform for both our clients and CX professionals.”
About Thought Industries
Thought Industriespowers the business of learning with the Learning Business Platform and Customer Learning Platform. Two comprehensive suites of enterprise-level learning delivery and monetization tools enable businesses and organizations to deliver engaging and fully-branded learning experiences to their business and consumer audiences. From creating online courses to managing an online learning business, Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively go to market and engage with customers across their entire lifecycle. Follow us on Twitter, LinkedIn, and Facebook.
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience. The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®. Results are published and analyzed in real-time, using a highly customizable reporting tool, making it ideal for global enterprises. Follow them on Twitter, LinkedIn and Facebook