BOSTON, MA, September 10, 2019 –Thought Industries, one of the fastest-growing online learning SaaS companies, and customer OnShape, have won a 2019 Excellence in Learning Award from Brandon Hall Group listed under the “Best Customer Training Program”category.
Onshape uses the Thought Industries platform to teach product development teams CAD and design data management skills. CAD is a 3D design software used to create nearly every manufactured product.
Brandon Hall Group’s HCM Excellence in Learning Awards recognize organizations that have "successfully deployed programs, strategies, modalities, processes, systems and tools that achieved significant and measurable results." This award highlights the success OnShape has had using the Thought Industries platform to improve customer onboarding, engagement, and retention through education.
A panel made up of independent senior industry experts and Brandon Hall Group senior analysts and executives evaluated the entries based upon the following criteria:
Need: The training program aligned with the learning requirements of the customer and the business goals.
Design: The training design was innovative and supported all customer learning objectives.
Delivery: The training was delivered in a manner that positively influenced organization goals and customer learning results.
Benefit: The training program produced measurable customer learning outcomes.
Impact: Overall, the customer training program had a positive influence on the learners and the organization.
“Delivering a positive customer experience is critical to maintaining an effective customer success strategy and reducing churn,” explained Barry Kelly, CEO of Thought Industries. “Winning this award alongside OnShape validates our mission to help our customers improve their customer relationships through education, and allows our team to celebrate the hard work and collaboration between Thought Industries and OnShape over the last year.”
“Onshape encourages a learn-by-doing approach and is proud of our training outreach to new and longtime customers alike,” says Jake Ramsley, Onshape’s Director of QA, Training and Documentation. “Thought Industries has helped make the online Onshape Learning Center a more engaging place for our customers to acquire new skills and improve their products.”
“The Thought Industries LMS platform makes a powerful impression on our customers and is very user-intuitive,” he adds. “We’re happy to be a partner and look forward to collaborating further as the Onshape Learning Center grows and evolves.”
About OnShape OnShape's mission is to give engineers maximum CAD power with minimum CAD hassle. Their modern CAD system frees engineers to focus on doing their best work. Unlike old CAD systems, Onshape unites modeling tools and design data management in a secure cloud workspace that is accessible on any device, never loses data, and eliminates design gridlock.
About Brandon Hall Group, Inc. With more than 10,000 clients globally and 25 years of delivering world-class research and advisory services, Brandon Hall Group is the most well-known and established research organization in the performance improvement industry. They conduct research that drives performance and provides strategic insights for executives and practitioners responsible for growth and business results.
About Thought Industries Thought Industries powers the business of learning with their industry-leading platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively scale their business and engage with customers across their entire lifecycle. All from one, robust platform.