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ACS Technologies Launches its Online Customer Training Powered by Thought Industries

Thought Industries
Aug 19, 2019 10:50:44 AM

Boston, MA | August 19, 2019 - Thought Industries, one of the fastest-growing online learning SaaS companies, is proud to announce the launch of the ACS Technologies customer training site. ACS Technologies is the leading provider of technology solutions for faith-based organizations.

ACS Technologies moved to Thought Industries from an existing Learning Management System (LMS) that lacked the essential functionality needed to support training in the software space. In seeking out a new platform, ACS Technologies required strong eCommerce capabilities, certificate engine, modern user experience, and unique client portals. After talking with the Thought Industries team, ACS Technologies also made use of another key feature, In-App Play, where they could embed their software training directly within their software.

“With a large and rapidly growing user base, accelerated product delivery, and emerging learning preferences we recognized the need to provide modern online learning solutions at scale,” said Bobby Person, Director of Client Learning. “We needed a partner who could provide the platform, integrations, and support to drive real knowledge transfer and behavior change for our users. I couldn’t be more pleased with the Thought Industries solution and their people who make it happen.”

With the Thought Industries platform, ACS Technologies intends to not only scale their customer training, but also their customer onboarding process. Prior to implementing Thought Industries, they had some users who sought a faster, independent onboarding process. Now, they’re able to offer that on-demand onboarding experience as well as the in-person approach previously offered. Through Thought Industries analytics, ACS Technologies can now dive deeper into their data and gain insight into how their training and onboarding is working and where they have room for improvement.

“We’re thrilled to support ACS Technologies as they launch their online training and onboarding site,” said Samma Hafeez, Vice President of Customer Success, “They have a use case very similar to our own where they intend to leverage their learning site to not only onboard and train on existing features, but also launch new releases and provide training around those releases. On-demand training opens up entirely new avenues to boost product adoption and customer retention – we’re excited about the impact this will have for ACS Technologies.”

About Thought Industries
Thought Industries powers the business of learning with our industry-leading learning technology. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our growing team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers.

About ACS Technologies
Serving churches and church ministries with excellence for over 40 years. Since 1978, ACS Technologies has developed outstanding technology solutions specifically for faith-based organizations. Each of the company's products and services are designed to work together to increase your organization's efficiency and effectiveness, allowing you to take your ministry to the next level.

ACST enables churches to manage groups, events, finances, donor relationships, volunteers, staff, childcare, schedules, mailings, reporting, Web sites, growth strategies and so much more. Whether online, offline, or wireless, the tools you need to help you connect your community are totally integrated under one roof. 

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